Cooling off period:
When you order from us online, you are entitled to a cooling off period when you can return your goods and receive a refund or exchange. Our cooling off period is 30 days from the date the goods are dispatched to you.
Certain items are excluded from the cooling off period guarantee, unless we are at fault. Pierced items (such as earrings and body jewellery) cannot be returned for hygiene reasons.
How to return an item:
There are two easy ways to return your items.
Return to one of our stores for immediate refund.
You will need to ensure that you return the item unused and in its original packaging. Please ensure that you take along the receipt and dispatch note, along with the credit or debit card that was used to pay for the item.
Return by post
We offer a full refund on goods that are returned to us within 30 days of dispatch. The goods must be returned unused, and in their original packaging. Please enclose the original receipt and dispatch note with your return, and make sure that you fill out and enclose the returns form so that we can process your return as quickly as possible.
If you wish to return an item; please use the return address stated on your returns form, and ensure that you pay the correct postage for the size and weight of the goods. We cannot accept responsibility for parcels returned to us that are lost in transit; therefore we strongly recommend at least the royal mail signed for service.
Please note that the return shipping charges are only refundable for faulty goods, goods not as described or incorrect goods. The original delivery charge, if one was applied, will be refunded at the same time as the returned goods.
Once we have assessed the items, the credit/debit card used to place the order will be refunded. We aim to do this within 10 working days of the receipt of the goods, and will notify you by email once this has been done.
This returns policy does not affect your statutory rights.
Cancelling an order before despatch:
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.